The face of the building.
A trained concierge at the desk who residents and tenants come to know — the steady, familiar presence that sets the tone for the whole building.
Service
Front-desk concierge.
The concierge is the first person a resident sees in the morning and the last at night. Ours staff the front desk of residential and commercial buildings as a steady, discreet presence — managing visitors, parcels, access, and contractors, and holding the standard that defines how a building feels.
Visitor and resident assistance.
Guests received and directed, residents helped with the everyday, and a discreet point of contact for the questions a building generates each day.
Parcels and access.
Deliveries logged and held, keys and fobs managed, and contractors verified before they go up. Movement through the building is controlled and recorded.
The discreet daily presence.
Quiet, attentive, and consistent. The concierge notices what is out of place and handles it before anyone needs to ask.
- 01
Scope
We learn the building, the residents or tenants, and the standard you want held at the desk.
- 02
Brief
The concierge is briefed on the property, the systems, the protocols, and the people.
- 03
Place
A matched concierge is placed at the desk, with cover arranged for leave and absence.
- 04
Supervise and report
A Savoy supervisor checks the work and reports to the committee or building manager each month.
Held to standard
Vetted people, briefed, supervised, and covered.
Every concierge is interviewed, reference-checked, and briefed on the building before they start. A Savoy supervisor stands behind the role, covers leave and absence, and reports to the committee or building manager each month — so the desk is never left to chance.
- Interviewed and reference-checked Before any concierge is placed at your desk.
- Briefed on the building Systems, protocols, and people, before day one.
- Supervised and covered A Savoy supervisor behind the role, leave and absence covered.
- Insured and accountable Public liability cover and a monthly report to the committee.
Questions
Questions managers ask.
- What does a building concierge do?
- A building concierge staffs the front desk and acts as the daily point of contact for the property. They receive and direct visitors, assist residents or tenants, log and hold parcels, manage keys and access, verify and coordinate contractors, and keep a record of the day. The role is part service, part security, and part the reassuring presence that a well-run building depends on.
- Do you staff residential and commercial buildings?
- Yes. We place concierge teams in residential apartment buildings and mixed-use developments, and in commercial and corporate buildings that want a considered front-of-house. The brief differs — residents and tenants need different things — but the standard at the desk is the same.
- What hours of cover can you provide?
- From a part-day desk to a fully staffed lobby across extended or around-the-clock hours. We scope coverage to the building rather than selling a fixed shift pattern, and we arrange cover so the desk stays staffed through leave and absence.
- How are concierges supervised?
- A Savoy Concierge supervisor stands behind every placement. They brief the concierge on the building, check the work in person, cover absence, and report to the committee or building manager each month — so the standard does not rest on one individual.
- Where do you operate?
- Across Sydney, Melbourne, Brisbane, the Gold Coast, Perth, Adelaide, and Auckland, with coordination from a single point of contact for managers running buildings in more than one city.