01 Front-desk concierge
— the face of the building
Residents and visitors received, vendors and contractors directed, parcels logged and held, keys and access controlled. The desk is staffed by trained concierges briefed on the property, the people, and the standard.
02 Caretakers and building managers
— eyes on the property
On-site caretakers and rotating building managers who keep the day-to-day in order — common areas inspected, contractors supervised, small issues logged and resolved before residents notice.
03 Strata cleaning
— lobbies, lifts, amenities
Daily and scheduled cleans for common areas — lobbies, lifts, gyms, pools, mailrooms, amenity spaces. Same standards, same supervision as our retail and corporate cleaning teams.
04 Building maintenance
— between the cleans
Light maintenance and contractor coordination — fixture care, surface attention, small repairs, periodic deep cleans, sanitary stock management. One point of contact across the building.
05 Visitor and package management
— logged, held, released
Visitor sign-in, parcel intake, secure holding, controlled release. Reduces missed deliveries, manages access, and keeps an auditable log for the body corporate.
06 Reporting and incident handling
— the paper trail
Daily shift logs, monthly reports for the body corporate, incident handling with documented escalation. The building manager and the strata committee have a single record they can rely on.