Daily shift logs.
Every shift is recorded — arrivals, deliveries, contractors, and anything out of the ordinary. The day is written down rather than carried in someone’s head.
Service
Reporting and incident handling.
A staffed desk is only as good as the account it keeps. We log every shift, report to the committee each month, and handle incidents along a documented escalation path — so the body corporate has one auditable record of how the building is run, rather than a story pieced together after the fact.
Monthly committee reports.
A clear monthly summary for the body corporate: what happened, what was handled, and what needs the committee’s attention. No chasing, no guesswork.
Incident handling and escalation.
When something goes wrong, the concierge follows a documented procedure — record, contain, escalate to the right person, and close off. Each step is logged.
One auditable record.
Logs, reports, and incidents sit in a single place the committee can review at any time. One source of truth, rather than scattered emails and recollections.
Held to standard
One record, written as it happens.
Accountability is the point of the service, not a by-product. Shifts are logged at the time, incidents follow a known escalation path, and the committee receives a monthly report it did not have to chase — held together in a single record the body corporate can review whenever it needs to.
- Logged every shift Recorded at the time, not reconstructed later.
- Documented escalation path Each incident follows a known, written procedure.
- Reported monthly A summary the committee receives without asking.
- Accessible on request The committee can review the record at any time.
Questions
Questions committees ask.
- What reporting do you provide?
- Daily shift logs and a monthly report for the strata committee. The logs capture each shift as it happens — visitors, deliveries, contractors, and anything notable. The monthly report draws those together into a plain summary of what occurred, what was resolved, and what needs the committee’s decision, so the body corporate has a continuous, written account of the building.
- How are incidents handled and escalated?
- Every incident follows a documented procedure. The concierge records it at the time, takes the immediate steps to contain it, and escalates to the right contact — building manager, committee, or emergency services — according to a defined path. Each action is logged, so the committee can see exactly what happened, when, and who was informed.
- Do committees receive monthly reports?
- Yes, as standard. The body corporate receives a monthly report without having to ask for it. It is written to be read by committee members rather than buried in operational detail, and it forms a clear month-by-month history of how the building has been run.
- Can we access the records?
- Yes. The daily logs, incident records, and monthly reports sit in one place that the committee can review on request. There is a single auditable record rather than scattered notes and recollections, which matters when a question is raised at a meeting or an insurer asks for detail.
- Where do you operate?
- Across Sydney, Melbourne, Brisbane, the Gold Coast, Perth, Adelaide, and Auckland, with the same reporting standard applied to every building, including portfolios spread across more than one city.