Visitor sign-in and welcome.
Guests, tradespeople, and short-stay arrivals are received in person, logged, and directed — a real welcome at the door, not a screen in the lobby.
Service
Visitor and package management.
Most visitor and parcel systems are an app and a screen with nobody behind them. Ours is the other way around — trained people run the desk, welcome arrivals, hold the deliveries, and control access, with the software as the record they keep. The committee gets accountability; residents get a person to speak to.
Parcel intake, holding, and release.
Deliveries are accepted, recorded, and held securely, then released to the right resident against a signature. Missed deliveries and lobby clutter stop.
Access control.
Keys, fobs, and entry are managed at the desk. Contractors are verified before they go up, and after-hours access follows the committee’s rules.
Auditable logs for the committee.
Every visitor and parcel movement is recorded. The body corporate has a clear, time-stamped trail it can review at any time.
- 01
Receive
A visitor or delivery arrives and is met by a trained person at the desk.
- 02
Log
The arrival is recorded in the system — who, what, when, and for which resident.
- 03
Hold
Parcels are stored securely; visitors are verified before they are sent up.
- 04
Release
The resident collects against a signature, and the record closes off cleanly.
Held to standard
People run it. The system keeps the record.
The difference is the person at the desk. Deliveries are logged and held securely, visitors and contractors are verified before they go up, and every movement is time-stamped — giving the body corporate a record it can rely on rather than a screen nobody is watching.
- Trained people at the desk A system supports them — it does not replace them.
- Secure parcel holding Logged on intake, signed on release.
- Verified contractor access Checked before anyone goes upstairs.
- A record the committee can read Time-stamped and available on request.
Questions
Questions committees ask.
- How do you manage parcels and visitors?
- A trained concierge receives every visitor and delivery at the desk. Visitors are signed in, verified, and directed; parcels are logged on arrival, held securely, and released to the resident against a signature. Each movement is recorded, so nothing relies on memory and the body corporate has a clear account of who came in and what was delivered.
- Is this software or people?
- It is trained people, supported by a system. Most visitor and parcel products on the market are an app and a screen with nobody behind them. We run it the other way around — a real person manages the desk, welcomes arrivals, and handles the parcels, and the software is simply the record they keep. Residents speak to someone; the committee gets the log.
- How do you control building access?
- Keys, fobs, and entry are managed at the desk under the rules the committee sets. Contractors and visitors are verified before they go up, after-hours access is handled to your protocol, and every grant of access is logged. The aim is a single, accountable point of control rather than an open lobby.
- Do committees get auditable records?
- Yes. Every visitor sign-in, parcel intake, and access event is recorded with a time stamp and made available to the strata committee on request. The record is one of the main reasons committees move from an unmanned lobby to a staffed desk.
- Where do you operate?
- Across Sydney, Melbourne, Brisbane, the Gold Coast, Perth, Adelaide, and Auckland, with coordination from a single point of contact for managers running buildings in more than one city.